Pre-Sale Support
We offer comprehensive pre-sale support to ensure full confidence before purchasing a machine.
You can send us your own materials—such as rope, nets, and twine—and we will create a custom demo for you via video or video call, showing the process live. Afterwards, we will send you finished sample pieces so you can physically assess the quality of the final product before making any commitment.
You are also warmly invited to visit our showroom in Biassono, where you can see our net sewing machines, but also our testing tools and the entire range of products in action and try them firsthand. Our team will be available to answer your questions and guide you through the capabilities of our equipment.
Shipping and Delivery
We take great care in securely packaging all machines and preparing them for any type of shipment. Whether you require DAP or CIF delivery terms, we can accommodate your needs via land, air, or sea transport. We work with leading couriers and freight forwarders to ensure timely and safe delivery.
If you prefer to use your own transporter, we can prepare and package the machine fully for EXW shipment, ready for pickup.
Tilt Watch Shipping Protection
To ensure your shipment’s integrity, we attach two special indicators to each package:
- TILT WATCH
- TILT STICKER PLUS
These devices monitor if the shipment has been tilted or tipped during transit.
- If the tilt watch indicator remains white, no damage has occurred.
- If the tilt watch indicator turns red, please do not refuse the shipment. Instead, note this on the delivery receipt, inspect the goods for damage, and if any damage is found, keep the original packaging and request an immediate inspection from the carrier within 3 days.
If the tilt sticker plus indicator ball stays within the initial 30° position, no damage is recorded. If it shows 40° or more, do not refuse delivery but note the degree of tilt on the bill of lading.
We strongly recommend inspecting the goods upon arrival to ensure everything is in perfect condition.
Post-Sale Support
We always provide machine commissioning, even though most of our machines are plug-and-play. This service allows us to fine-tune the machine to your specific needs and materials for optimal performance.
Our worldwide visits to customers also enable us to provide on-site workforce training, helping your team get the most out of the machine and ensure correct, long-lasting operation.
We offer guidance on routine maintenance and welcome used machines at our Biassono facility for both regular maintenance (e.g., dynamometer recalibration, net sewing machine adjustments) and extraordinary repairs.
Remote assistance via video call is available as well. While we recommend scheduling an on-site visit or sending the machine to us for complex issues, many smaller problems can often be solved remotely.
Spare Parts and Assistance
We are honored you chose us and are committed to excellent after-sales service.
Technical Assistance
Our technicians support you for any technical issues. Contact us at:
info@buraschiitalia.com
Guarantee
All new machine components have a 12-month guarantee against manufacturing defects. Repairs or replacements are free of charge (transport costs excluded). Your satisfaction is our priority, so please contact us with any problems.
Guarantee details here: Guarantee Sheet
Ordering Spare Parts
Small parts: for a quick and efficient delivery, simply email us at info@buraschiitalia.com with your machine’s serial number and the code of the spare part you need.
Major parts: We keep most key components in stock. However, some parts may require additional lead time depending on availability.
All spare part codes are included in both list format and functional diagrams within the machine’s operating manual provided at delivery.
If you no longer have your manual, let us know — we’ll gladly send you a PDF copy by email.
Return Policy
If your order arrives damaged or you face unresolved issues, contact us. Return the machine in its original packaging to:
BURASCHI ITALIA SRL: Via dei Tigli 7/9 – 20853 BIASSONO (MB), ITALY
Include a proforma invoice with model, serial number, and low declared value for customs.
Your Feedback Matters!
Help us improve by sharing your experience. Read customer reviews here: Customer Reviews